Frequently asked questions

We offer units from 5×10 (50 sq ft, great for a closet of overflow) up to 10×30 (300 sq ft, comparable to a two-car garage). Mid-sizes 10×10, 10×15, and 10×20 are the most popular for whole-home moves and contractor use.

Storage Station is at 101 E Reata Rd in Richland, WA 99338 — near I-82 and Clearwater Ave, easy to reach from anywhere in the Tri-Cities.

Yes. Many of our renters come from Kennewick and Pasco. From Kennewick take I-82 West to Exit 96. From Pasco, cross the Blue Bridge (US-12) and connect to I-182 toward Richland.

Call or text (509) 827-1927 anytime — we monitor messages and reply during business hours. For account access and online payments, log in at rent.storagestation.com.

Drive-up units start around $79/mo for a 5×10 and go up to about $299/mo for a 10×30. Climate-controlled units start around $99/mo. See our live pricing page for current rates and availability — prices can change with demand.

No. The price you see is the price you pay. We do not charge admin fees, setup fees, or surprise increases on qualifying month-to-month leases. We do charge a $20 refundable cleaning deposit.

We run periodic move-in specials including up to 50% off the first month on select units. See our Special Offers page or call (509) 827-1927 to ask about current promotions.

Yes — active-duty and veteran military members and verified non-profit organizations receive ongoing discounts. Mention it when you reserve and we will apply the credit.

Pay online at rent.storagestation.com, set up autopay through your account, or pay in the office during business hours. We accept major credit cards, debit cards, and ACH bank transfers.

Gate access is open daily from 6:00 AM to 10:00 PM. After-hours access can be discussed in the office for special situations.

The office is staffed Monday–Friday 10:00 AM – 5:30 PM and Saturday 10:00 AM – 5:00 PM. Closed Sunday. Tyler, our on-site manager, is happy to walk you through move-in.

We have 24/7 video surveillance across the property, an electronic gate with personal access codes, perimeter fencing, and on-site management during office hours. Every unit also has its own individual alarm.

Yes. Each unit has its own door alarm that arms automatically when you exit and disarms with your access code. If a door is opened without a code, we know immediately.

No. Each tenant gets a personal gate access code tied to their account. We can see exactly who entered and when, which is part of how we keep the property secure.

Climate-controlled units are inside a building with regulated temperature and humidity, accessed via interior hallways — best for sensitive items. Drive-up units are stand-alone outdoor units you can pull a vehicle right up to — fastest for loading and unloading heavy or frequent items.

Choose climate-controlled if you are storing wood furniture, electronics, photos, documents, leather, instruments, art, wine, or anything that does not tolerate Tri-Cities temperature swings. Columbia Basin summers can hit 105°F and winters drop below freezing — climate control protects against both.

Drive-up is great for tools, equipment, vehicles, contractor inventory, lawn gear, holiday decorations, and anything you access often or load with a hand truck. Ground-level access with no ramps or elevators saves time on every visit.

No. Our climate-controlled buildings are kept in a comfortable range year-round — typically 55–80°F with controlled humidity. Stable conditions, not cold conditions.

Yes. All units are month-to-month with no long-term commitment required. Rent for a single month or for years — the choice is yours.

A government-issued photo ID, a payment method, and a lock if you have one (we sell quality disc locks in the office if you do not). The whole process typically takes 15 minutes.

Yes — we charge a $20 refundable cleaning deposit. It is returned when you vacate and leave the unit in good condition.

A round disc lock is the most secure choice for storage units — they resist bolt cutters and are hard to pick. We sell them in the office for convenience, or you can bring your own.

Yes — coverage is required. Many homeowner and renter insurance policies already cover off-premises personal property; check your policy. If you do not have coverage, we offer affordable tenant protection plans at move-in.

Yes. New tenants can reserve our 14-foot move-in truck at no charge — fuel and your moving labor are on you. Reserve when you sign your lease since availability is limited.

Yes. If you need more or less space, we will move you to a different unit when one is available. Call ahead and we will check inventory.

Give us notice in person or by phone, remove your belongings, leave the unit broom-clean, and remove your lock. We will close your account and confirm in writing.

We ask for advance notice when possible so we can re-rent the unit, but specific notice requirements depend on your lease terms. Call us and we will walk through your situation.

Leave the unit broom-clean — sweep out debris and remove all your belongings and your lock. That keeps the next tenant happy and avoids any cleaning charges.